The exemplary One Piece Podcast interviews Anime USA guest Wendee Lee.
In my last post, I evaluated what I look for in a model press attendee. Thanks for all the understanding and appreciative comments. I have to re-emphasize that most of my press outlets, like the One Piece Podcast crew pictured above, were journalists I’m happy to have as colleagues.
Now that I’ve cleared my head a bit, it’s time to evaluate my own performance.
Press releases
I’ve always thought this part of PR was super sleazy. In journalism school, I would laugh with my classmates and professors at the notes the public relations class before us would leave on the whiteboard. It all seemed like a sidestepping swindle designed to fool journalists into writing stories about non-news events.
Now that I’ve played for the other team, however, I’ve realized press releases are only spam in the wrong hands. Over the year, I’ve learned to carefully curate a list of media outlets until I’ve learned which groups would be interested in which news. While I sent the same releases everywhere, Anime News Network picked up our Make-A-Wish Partnership announcement, while the Washington City Paper wrote about our event details.
As a journalist, the last thing I want to do is PR spam the media sites I like and read. My goal for 2012 is to make a more detailed press spreadsheet so I can send out releases more thoughtfully. For the rest of 2011, however, I’ll be working on another spreadsheet — all our press coverage. There are a lot more spreadsheets in PR than in journalism, I think.
Press outreach
In 2010, we only had nine press outlets attend Anime USA. In 2011, we had 43. I credit this spike to improved communication with press.
I put up the Press Policy in the spring and the webmistress gave it a more prominent position on our site. I sent formal invitations to press groups that had done a good job in 2010 and whom I wanted to return. Everyone else, I Googled before responding to make sure they matched the quality Anime USA expects of their press outlets.
In the end, I generally made acceptance and rejection decision on the group’s politeness (or lack of) in their correspondence with me. I didn’t want press acceptance to be based solely on audience. After all, Anime USA accepted me as press when I was a student with no credentials, and no (anime-related) writing samples. It was this opportunity that gave me the confidence to become a fandom reporter. It also got me on staff. So I have a weakness for student and startup applicants.
Press relations
In order to set a professional tone right off the bat, I designed a branded press kit with information, rules, and our press conference schedule. I had to update it twice while our guests played musical chairs all the way up until November 14. While I’m not generally a fan of killing trees (web journalist, blogger and all that), I think making print copies of these cleared up a lot of potential confusion. I handed these out with press badges.
Even though I spent most of Friday and Saturday in the Convention Operations room greeting members of the media with press kits and badges, I definitely did not personally meet all 91 press attendees. So it gave me peace of mind to know that they knew how to contact me regardless.
Press conferences
This was my grand experiment. Last year, I watched Saint Tom Stidman schedule one-on-one interviews for every press group that wanted an interview. The scheduling, the logistics, everything, was a hassle. So I decided to take a cue from Anime Boston. They hold press conferences there, and if they didn’t, an unknown like me would have never had a chance to sit next to Nobuo Uematsu. I thought conferences would be more democratic.
There was a little pushback from press at first. Professionals were okay with it; actual reporters are used to conference style interviews. A few bloggers from small sites were upset. I assured them that there’d be a professional journalist — either me or Patch.com’s Tyler Waldman — moderating every conference and making sure everyone got a turn to talk.
Nothing went the way I planned. Only two to four groups attended each press conference, even though sometimes as many as 15 requested interviews with the same guest. I adapted to the situation and deferred to my press groups on what they’d prefer to do. Overwhelmingly, they preferred one-on-one interviews, even if they’d each only get 15 minutes with the guest. The other outlets would wait their turn, sitting and listening. This led to a huge decrease in repeat questions.
I’ve listened to what the press wants, and next year, we’ll divide conferences into 30 minute one-on-one blocks, all in the same room. That is of course, unless we snag somebody on Nobuo Uematsu‘s level.
Anime USA official blog
As you can imagine, my duties as press liaison forced me to dial back a bit on promoting the Anime USA official blog. Last year, I gamified blog visitations with an elaborate QR code campaign.
I promoted one of my 2010 bloggers, the talented Mike Fenn, to Lead Blogger. He moved the blog from WordPress to Tumblr, which made the blog instantly more social. It also allowed bloggers to update from their smart phones, netting us tons more posts than last year. We received a total 640 unique visitors (out of 5,000 attendees), so there’s definitely still work to be done.
I hope my recap has given you some insight into how I run press at Anime USA, as well as an understanding of just how hard we volunteers work to staff the convention. I’m still far from becoming a model press liaison, but I am feeling pretty good about how I handled myself this year.
I also sent this post to my colleagues Chad and Nick, press liaisons at Katsucon and MAGfest respectively, so I’m looking forward to their comments especially.
Thank you to everyone I’ve worked with this year at Anime USA, whether you’re a member of the press, a staff member or an attendee. You’re not only the reason I do this, you’re the reason I love it.
10 Comments.
Thanks for the efforts, Lauren. Next year, BEFORE the show, I’ll have a better idea what to write about for the City Paper. I had a good time at the show, but the WCP doesn’t like after-the-fact coverage, and prefers DC-centric news which kept me from asking to interview the voice actors. Maybe next year, I’ll push more coverage onto ComicsDC…
i was actually wondering about the blog, actually. I’m not entirely familiar with Tumblr, and it seemed a bit…odd, after last year’s full-on articles (not to mention its resemblance to Con Chowdah).
This humble panelist/sometimes journalist didnt really dive full-on into press related things, but I didnt hear any real grumblings either.
I think you’ll see bigger payoff with Tumblr when the convention moves to the Wardman. Tumblr is useful for starting blog DIALOG which really requires timely reading and reblogging which was made awkward by the mobile/wireless situation(my blogs are tumblr).
@Patches, I was skeptical at first, but I’ve now fully embraced Tumblr. It was great to be able to easily reblog other Tumblr users’ posts about the convention in just one click. I’ll always love WordPress best of all, but I’ve been warming up to Tumblr more and more over the course of the year. I just see them as different means to different ends.
These two articles are VERY timely for me, since this last weekend I couldn’t go to AUSA because I was at a tournament to film for my documentary.
I started attending anime cons as press in 2001 when I was working on my cosplay documentary, and while there were plenty of things that weren’t ideal in the year(s) I worked on it, there definitely have been a lot more stumbling blocks in working on this film. But a lot of what I have to say I probably shouldn’t put out in a public forum.
That said, I would love to sit and chat with you about all this at some point. I’m probably heading out of town again pretty soon, but early December I might actually have some free time! I’d love to get together if you’ve got a day we could grab lunch/dinner or something like that.
Ooh. The conference style press conference reminds me of bad times. I remember there was going to be a press conference for the staff in Production I.G that attended AnimeNEXT–the problem was I couldn’t find the room. My mistake was thinking I’d find it easily. I didn’t. I ended up wasting too much time and I didn’t find it until the next day–but obviously I didn’t go to the press conference-_-
I also remember one guy at Animenext complaining about not getting an exclusive interview with Vic Migogna, so I guess there are formats that work for some, and not for others.
Anyways, I feel this is pretty insightful. Learning some important guidelines^^
I do admit that the Press/Green Room for A-Next is a very out of the way suite at the end of non-descript hall on the first floor of the Doubletree. Although, I also can say that I find the layout of A-Next in Somerset, NJ in general is a bitch to move between different parts of that con. I’m afraid there are a lot of problems that do mar the location and it seems like we’re stuck with the Garden State Exhibition Center, et al yet again for 2012. Here’s hoping a new venue can be secured sometime soon after, because I may not be able to tolerate it even as a staffer and resident of SE Pennsylvania…
Really great article. This makes me appreciate even more the work of those persons who volunteer their time as both a press liaison and as a communications/marketing manager.
When I first suggested (and volunteered to be) a Press Liaison position for my convention, Katsucon, I did so with a very specific goal in mind.
I wanted to make sure that amateur and fan based reporting organizations, mostly college pager and fan websites, were treated respectfully and consistently at Katsucon. Since at the time (almost 10 years ago now) the only press that attended Katsucon were small fan groups.
Katsucon developed programs such as the free “Press Badge Attachment”, which allowed us to extend special press privileges to anyone who wished to do use the honor of reviewing and by extension promoting Katsucon on their web site or zine.
Since by itself, the attachment does not grant convention access, there was no financial penalty to extending those privileges. This allowed Katsucon the freedom to give first class treatment such as line skipping and front row seating to any and all press reps and bloggers, no matter what the current financial state of the convention may be (thinking about those low attendance blizzard years..).
In the years since, we’ve expanded our privileges to include complimentary weekend memberships whenever we can. We’ve also spun off a dedicated Publicity and Marketing department that we hope will handle the heavy lifting when it comes to things such as promotions, press releases, and media interviews.
The new Publicity departments will allow the job of the press liaison to remain focused on just that: maintaining a great relationship with those press members who wish to attend Katsucon and seeing their their needs are met at the con.
When I think about other press liaisons like Lauren, who handle both the press relations at con as well as the pre convention promotion and publicity, I am truly respectful of their commitment to their conventions.
@Chad, thanks so much for commenting. I had a great experience attending Katsucon as a member of the press, thanks to you, so your opinion means a lot. I hope we’ll see a lot of each other at our respective conventions in 2012.
I do admit, when I was Press at Katsu in 2010, I was floored by what I could actually use the pass for. Not to mention snagging the last-second interview with Vic.